165 Halsey Street is proud to offer remote hands assistance to its customers. Our qualified technicians are always available to verify power status, do routine maintenance, reconnect equipment, diagnose issues, and more. 

Availability and uptime are crucial to business. Our Remote Hands services include rack and stack, troubleshooting, monitoring, and maintenance for your colocated infrastructure. Our remote hands team acts as an extension of your internal IT team. We strive to keep you up and running in our colocation facility so that you can get back to business.

Let us free up your team and grant you peace of mind! We are here to help you support your customers.

Remote Hands Pricing

• Monday to Friday (6:00 am – 6:00 pm) – $175 per hour (Billed at a 1 hour minimum) Excluding holidays
• Monday to Friday (6:00 pm – 11:00 pm) – $250 per hour (Billed at 1 hour minimum) Excluding holidays
• All other times – $250 per hour (Billed at a 4 hour minimum)

165 Halsey Street Customer Information

• Any 165 Halsey Colocation (Meet Me Room) requests can be submitted via operations@165halsey.com during normal business hours.
• A remote hands ticket can be opened with staff if a customer has an issue outside of normal business hours. This can be done by calling our designated on-call employee at 201-540-8941.

Remote Hands Service Facts

• If possible, customers are encouraged to schedule remote hands service ahead of time.
• Any materials needed to complete the ticket will be added to the customer bill.
• 165 Halsey Street does not stock all necessary materials. Please have spares available in your cabinet/cage if you plan on using our remote hands service regularly.
• 165 Halsey Street customers have the option to troubleshoot any issues that exist in their cage/cabinet such as cables, modules, panels etc.
• MHUR assigned contractors and Meet Me Room staff are the only people authorized to work at the centralized cross connect location. If there is an issue with Intra-facility cables or cross connects inside the centralized location, Meet Me Room staff will troubleshoot under a remote hands ticket.
• 165 Halsey Street customers are responsible for all cabling in their cage/cabinet as well as the intra-facility fiber cable purchased that connects the customer’s cage/cabinet to the Meet Me Point (this includes fiber, modules and panels).

Frequently Asked Questions

Does 165 Halsey Street offer Remote Hands services?

Yes. Qualified 165 Halsey Street technicians can assist customers with tasks such as verifying power status, performing routine maintenance, reconnecting equipment, diagnosing issues, monitoring equipment, and other physical infrastructure needs.

How can Remote Hands support my IT team?

Remote Hands can serve as an extension of an organization’s internal IT team by handling physical infrastructure tasks without requiring company personnel to travel to the facility. This can be particularly valuable for troubleshooting, maintenance, equipment checks, and time-sensitive issues.

Are Remote Hands services available outside normal business hours?

Yes. Customers experiencing an issue outside normal business hours can open a Remote Hands ticket with designated on-call staff. Customers are encouraged to schedule Remote Hands work in advance whenever possible.

Should customers keep spare equipment or materials on-site?

Customers who regularly use Remote Hands services are encouraged to keep appropriate spare materials in their cabinet or cage. 165 Halsey Street does not stock every material that may be required to complete a Remote Hands request, and materials supplied to complete a ticket may be added to the customer’s bill.

Who is responsible for cabling within a customer cabinet or cage?

Customers are responsible for cabling within their own cabinet or cage, as well as the intra-facility fiber purchased to connect the cabinet or cage to the Meet Me Point. This includes associated fiber, modules, and panels.

Who handles issues involving cross connects at the centralized Meet Me Point?

Authorized contractors and Meet Me Room staff are the only personnel authorized to work within the centralized cross connect location. If an issue involves intra-facility cabling or cross connects within that location, Meet Me Room staff can troubleshoot it through a Remote Hands ticket.